colowin Platform Privacy Notice
This page describes what we collect when you use colowin and how we keep that data protected. We at colowin take your privacy seriously. When you open an account, deposit funds, or play games on our platform, you share information with us—your email, identity documents, payment details, and game activity. We explain here what we do with that information, who has access to it, and what rights you have.
Our privacy practices reflect our commitment to security and transparency. We do not sell your personal data to third parties for marketing. We use your information only to operate colowin, process your payments, verify your identity, and comply with legal obligations. If you have questions about how we handle your data, our support team can clarify any point on this page.
What Data We Collect on colowin
When you register for colowin, we collect your email address, phone number, and a password you create. We use these to set up your account and send you important notifications about deposits, withdrawals, and account security.
To verify your identity, we ask for a copy of your KTP (Indonesian identity card) or passport and proof of address such as a utility bill or bank statement. We collect this information to comply with anti-money-laundering regulations and to protect your account from fraud. We store these documents securely and do not share them with third parties except where required by law.
When you deposit or withdraw funds, we collect payment information—your e-wallet account details (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or your bank account number (for mobile banking, local payment, online payment, e-wallet virtual accounts). We use this information only to process your transactions. We do not store your full bank credentials; we work with certified payment processors who handle the sensitive parts of the transaction.
We track your game activity on colowin
Our servers record which games you play, how much you stake, and the outcomes. We use this data to detect fraud, prevent money laundering, and improve our platform. We do not share your game history with third parties except where required by law or to resolve disputes.
Our colowin data retention policy
We keep your account information for as long as your account is active. If you close your account, we retain your data for a period required by law (typically several years) to comply with financial regulations. After that period, we delete or anonymize your personal information. We keep transaction records longer than account data because financial regulators require us to maintain audit trails.
How we use your data on colowin
We use your information for these purposes:
- To operate colowin and process your account requests.
- To verify your identity and prevent fraud.
- To process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
- To detect money laundering and comply with financial regulations.
- To respond to your support requests and resolve disputes.
- To send you account notifications and security alerts.
- To improve colowin's features and fix technical problems.
Your Rights and Our Commitments on colowin
Third-party processors we work with
We share your data with trusted partners only when necessary to operate colowin. Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to complete transactions. Our hosting provider stores our servers and databases. Our identity-verification partner processes your KTP or passport to confirm your identity. Each of these partners is bound by confidentiality agreements and must follow data-protection standards.
We may also share your data with law enforcement or financial regulators if required by law. We do not sell your personal information to advertisers or data brokers.
Cookies and tracking on colowin
When you visit colowin, we use cookies to remember your login session and track which games you view. Cookies are small files stored on your device. They help us keep you logged in and improve your experience. You can disable cookies in your browser settings, but some colowin features may not work properly without them.
We also use analytics tools to understand how users interact with colowin—which pages are popular, where users drop off, and what devices they use. This helps us improve the platform. We do not use this data to identify you personally; it is aggregated and anonymized.
Your rights regarding your data on colowin
You have the right to access your personal data on colowin. You can download your account information, transaction history, and game activity by contacting our support team. You also have the right to correct inaccurate information—for example, if your address changes, you can update it in your account settings.
You can request that we delete your account and associated data, subject to legal retention requirements. If you close your account, we will stop processing your data for marketing or analytics, but we will retain transaction records as required by financial law.
Data security and encryption on colowin
We protect your data using industry-standard encryption and security practices. Your password is hashed (converted into a code we cannot reverse) before we store it. Your payment information is encrypted during transmission. Our servers are protected by firewalls and access controls. Only authorized colowin staff can access your personal data, and they are bound by confidentiality agreements.
While we take security seriously, no system is completely risk-free. If we discover a data breach, we will notify you and relevant authorities as required by law. We encourage you to use a strong, unique password on colowin and to enable two-factor authentication if available.
Contact us about your privacy on colowin
If you have questions about how we handle your data, want to access your information, or wish to exercise your privacy rights, contact our support team. You can reach us via the contact form on colowin or by email. We aim to respond to privacy requests within a reasonable timeframe.
We at colowin remain committed to protecting your privacy and operating transparently. This privacy notice may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a notice on colowin. Your continued use of colowin after a change means you accept the updated notice.